Professional Website Support When You Need It
Get expert help with website updates, technical fixes, and changes. Transparent credit-based pricing means you only pay for what you use.
Why Your Business Needs Professional Support
Your website is your most valuable digital asset. Don't let technical issues hold your business back.
Save Valuable Time
Stop spending hours troubleshooting technical issues. Our experts handle website fixes and changes in minutes, letting you focus on growing your business.
Prevent Costly Mistakes
One wrong move can break your site or cause data loss. Expert guidance ensures changes are made safely and correctly the first time.
Fast Problem Resolution
Website down? Broken forms? Display issues? Get urgent technical problems fixed quickly by experienced developers.
Professional Execution
From content updates to feature changes, get website modifications done properly by professionals who know what they're doing.
Peace of Mind
Know that experienced web developers are just a call away whenever you need technical help or website changes.
Extend Your Team
Get instant access to professional web developers without hiring full-time staff or expensive agencies.
Monthly Support Plans
These packages are for monthly subscribers only
One-Off Support (Non-Subscribers)
$275 per hour
- Subject to availability
- No priority response time
- No rollover
- Billed in full-hour blocks
Most clients choose a support plan for faster response times and significantly better value.
How our support pricing works
We offer support in 30-minute credits for website fixes, changes, and technical troubleshooting. You only pay for the time you actually need — not inflated retainers or unused hours.
Ongoing clients receive:
- Lower hourly rates
- Priority response times
- Flexible use of support credits
- The ability to roll credits forward while subscribed
Support credits can be used for any website-related fixes, changes, or technical assistance you need.
Each month includes allocated time for website updates, bug fixes, and requested changes — giving you a reliable technical partner without the overhead of hiring in-house.
One-off support is available, however it is priced higher due to the lack of ongoing partnership and scheduling priority.
If you require more than the occasional update, a support plan will always be the most cost-effective option.
Support Starter
1 credit per month
Billed yearly. Ex. GST
Add more credits for $90.00 per credit.
- 1 credit per month
- Up to 30 mins per task
- Email support
- Expert technical assistance
Most of our clients move onto a yearly support plan within their first 60 days once they see how often small improvements make a big difference.
Compare Your Options
| One-Off Support | Support Starter | Support Growth | Support Partner | |
|---|---|---|---|---|
| Hourly rate | $275/hr | $200/hr | Reduced rate | Best rate |
| Billing structure | Full hours only | Monthly allocation | Monthly allocation | Monthly allocation |
| Proactive maintenance | ✓✓ | ✓✓✓ | ||
| Priority response | ✓✓ | ✓✓✓ | ||
| Guaranteed availability | Subject to availability | |||
| Designed for | One-off tasks | Light upkeep | Active optimisation | Ongoing growth |
| Overall value | Low | Good | Very good | Best value |
If you need more than a single update, a support plan quickly becomes the most cost-effective option.
Which support plan is right for you?
Choose the option that sounds most like your business:
👉 Choose One-Off Support if:
- You need a single fix or urgent change
- You don't anticipate ongoing updates
- You're comfortable paying a premium for ad-hoc work
(Most clients outgrow this quickly)
👉 Choose Support Starter if:
- You need occasional website updates or fixes
- You want flexibility without committing to large hours
- You value having support available when needed
👉 Choose Support Growth if:
- Your website needs regular changes and improvements
- You frequently update content or add features
- You want priority support and better value
(Most popular for growing businesses)
👉 Choose Support Partner if:
- You want ongoing technical partnership
- Your website is business-critical and needs priority support
- You want the best rate and fastest turnaround
(Best value for serious growth)
Not sure which plan fits? Most businesses start with Support Growth and adjust as needed.
What Your Credits Cover
Our Expert Care Catalog includes everything you need to keep your website running smoothly
Website Updates & Fixes
Content changes, bug fixes, layout adjustments
Feature Changes
Form modifications, functionality updates, integrations
Technical Troubleshooting
Error diagnosis, broken features, conflict resolution
Emergency Fixes
Site down, urgent bugs, critical issues
Performance Issues
Slow pages, broken links, display problems
Third-Party Integrations
Forms, tools, payment systems, tracking codes
Custom Modifications
Layout changes, new sections, functionality tweaks
Content Management
Text updates, image uploads, page edits